Digital Experience, Done Right—For High-Growth Retail Banking

A U.S. retail bank serving consumers, small businesses, and international customers through 200+ branches and digital channels. Backed by a Fortune 500 parent, the bank must balance rapid innovation with uncompromising compliance and security.

• Findability Failures - Great content buried three clicks deep hurt SEO and cross-sell.
• Manual Currency Updates - Daily rate changes tied up marketing ops and risked errors.
• Fragmented Journeys - Email, web, and calculators lived in silos, blocking personalization.
• Security & Compliance Gaps– Aging CMS lacked MFA, role controls, and audit trails.
• AI on the Roadmap, Not in Production – Needed practical use cases today, not someday.

• Modern Platform – Re-platformed to Xperience by Kentico with React for lightning-fast, mobile-first pages.
• Smarter Search – Plugged in Algolia with daily re-indexing; customers now find answers in <1 second.
• Always-Accurate Rates – Built a real-time currency hub and remittance calculator—zero manual updates.
• Drag-and-Drop Marketing – Custom widgets + AI writing assistant (AIRA) let the team publish in minutes, no code.
• Hyper-Personal Content – Location-aware pages and behavior-based offers lift engagement on first visit.
• Built-in Protection – MFA, granular roles, reCAPTCHA, and encrypted forms tick every compliance box.
• Unified Martech – Native email designer, trigger-based journeys, and full analytics—no extra platform fees.
• SEO From the Ground Up – Friendly URLs, schema, 301s, and image tags baked into every template.

• +45 % organic traffic within 90 days
• 2× faster page loads—higher mobile conversion
• 50 % cut in content-publish cycle time
• 30 % lift in email click-throughs via personalized offers
• Zero downtime, zero regression during launch weekend