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About the Client
Our client is a U.S.-based nonprofit operating 10+ centers dedicated to helping families break the cycle of poverty and achieve self-sufficiency. Serving more than 100,000 families annually, they deliver holistic support—financial literacy, job-readiness training, and skills development—to drive lasting economic independence. We’ve partnered for 10+ years, evolving from stabilizing legacy systems and taking over end-to-end IT to becoming their strategic managed IT partner. Today, we ensure operational excellence and scale—keeping their technology modern, secure, compliant, and future-ready.
The Challenges
- Antiquated software and network; low availability; no collaboration tools.
- One overstretched IT resource for all sites; no true servers (powerful desktops instead), poor bandwidth, legacy phone systems.
- Legacy office suite (IBM Lotus Notes) hampered teamwork.
- Weak security posture: no standards for patching, antivirus, or controls.
- No auditable incident history for shelter case management, creating legal exposure.
- No ticketing system and no proactive server/device patching.
- Aging infrastructure nearing end of life.
The Solutions
- End-to-end Managed IT covering all hardware, software, and day-to-day operations.
- Azure-powered modernization with secure, scalable Microsoft cloud solutions.
- Helpdesk portal with ticketing, SLA tracking, and a self-service knowledge base.
- Proactive management plan for PCs, servers, networks, applications, and VoIP.
- Assessment to implementation of systems, best practices, and IT governance frameworks.
The Benefits
- +33% network and device uptime after migrating Exchange 2013 to Microsoft 365, eliminating time-consuming tasks.
- 3× more associates supported with the same IT headcount.
- 12× faster support request turnaround via centralized helpdesk and automation.
- 24/7 hybrid support with on-site presence when needed.
- Compliance + cyber resilience: continuous monitoring/patching to reduce ransomware risk.
- Best-practice operations: standardized, auditable infrastructure management and governance.
