What is SAP AMS?
SAP Application Managed Services (AMS) encompass the processes for maintaining, enhancing, and managing enterprise SAP environments. This includes development and customization, implementation, testing, maintenance, and support of SAP applications. AMS ensures that your business applications remain bug-free and up to date with the latest technological advancements.
Why Do You Need SAP AMS?
- Customized Solutions: AMS solutions tailored to your specific business needs.
- Strategic IT Focus: Shift your IT efforts from tactical to strategic.
- 24/7 Support: Around-the-clock assistance for your SAP applications.
- Business Alignment: Enhanced alignment between business objectives and enterprise solutions.
- Performance Improvement: Boost application performance for better business outcomes.
Our Support Models
Dedicated Support Services
We assign an expert team that is exclusively focused on your needs and is fully integrated with your operations.
What You Can Expect
- Exclusive Focus with personalized and consistent service.
- Deep understanding of your systems, processes, and business context.
- High availability and quick response times due to dedicated resources.
When to use
- When high levels of customization and personalized support are required.
- For businesses with complex IT environments needing continuous and intensive support.
- When confidentiality and security are paramount, necessitating a dedicated team.
Hybrid Support Services
Combine the elements of both dedicated and shared support models with a mix of dedicated resources for critical or specialized support needs and shared resources for more general support tasks.
What You Can Expect
- Balanced approach between cost-efficiency and personalized service.
- Increased scalability by combining dedicated resources for critical needs and shared resources for less critical support.
- Efficient resource utilization by allocating dedicated support where it’s most needed and sharing support where feasible.
When to use
- When there’s a need for specialized support in certain areas but general support can be shared.
- For organizations looking to optimize costs while still maintaining some level of dedicated attention.
- When support requirements vary, with some critical areas needing more focus.
Shared Support Services
Optimize costs with a shared resource pool that handles support requests from various sources.
What You Can Expect
- Cost-efficiency due to shared resources across multiple clients or departments.
- Use of standardized support processes and solutions, which may be less customized.
- Response times and availability may vary depending on the support load and priorities.
When to use
- For small to medium-sized businesses looking to reduce IT support costs.
- When support needs are relatively standard and do not require deep customization.
- When businesses can tolerate longer response times due to shared resource allocation.
Need help in SAP integration?
Please fill out this simple questionnaire to help us better understand your needs before contacting you.
Need help in SAP integration?
Please fill out this simple questionnaire to help us better understand your needs before contacting you.