Focus on Best-in-Class, Efficient Service with Microsoft Dynamics 365 Customer Service

Guarantee faster issue resolution with real-time automation and uncover opportunities to improve processes and service agents. Embrace Microsoft Dynamics 365 for efficient, best-in class customer service. microsoft dynamics 365 customer service

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Support your customers and improve CSAT score with AI-driven insights and recommendations for Customer Service Agents

Nurturing customer relationships and fostering loyalty for repeat business is only possible through a sustainable service strategy augmented by intelligent automation and a unified advanced Dynamics 365 customer service delivery model. Your customers deserve special attention complete with personalized, timely and real-time proactive services. The combination of fast, accurate resolution time and personalization will help you gain customer trust and generate data based to anticipate your next actions and optimize your operations for enhanced service delivery.

As a Microsoft Dynamics Gold Partner, Korcomptenz specializes in implementation and support services for Microsoft Dynamics 365 Customer Services and other applications in the Microsoft Dynamics 364 Suite. This platform helps organizations optimize operations, increase loyalty, and boost reviews by providing superior and advanced customer service powered by automation and advanced Artificial Intelligence. A full suite of sophisticated Microsoft Dynamics 365 Customer Service tools that includes automated routing, next best action, a 360 degree view of the customer, and analytics make this platform unique, scalable and ready for the future of advanced Customer Service.

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Korcomptenz can unlocking the benefits of Microsoft Dynamics 365 Customer Service for your industry

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Education

The education accelerator encompasses two components: higher education and K-12 education, giving access to multiple features like a business partner dashboard, student information form, an institutional dashboard, a parent-and-student portal and more.
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Automotive

Optimize the customer service experience, streamline OEM-to-dealer integration, and gain insights from analytics. When the accelerator is installed, the experience is transformed into one allowing partners and customers to quickly build Power Apps / BI visualizations.
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Telecom

Fast track to build new subscriber and service management or network operations solutions using Power Platform. This solution is targeted for network operators, wireless and mobile carriers, internet & network infrastructure providers, independent software vendors, or general telecom system integrators.
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Manufacturing

Strengthen your manufacturing business by connecting systems and data, enable field technicians to detect problems and improve efficiency, automate work orders, and deploy AI-enabled tools for recommending the right technician.
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Logistics

Execute efficient transportation, and inventory management for timely completion of customer requirements, automate work orders, reduce wait times, and improve supply chain capabilities.
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Fashion and Retail

Deliver hyper-personalized and seamless service to your customers by modernizing your retail & fashion business to be agile with Microsoft Dynamics 365 Customer Service.
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NonProfit

Streamline fundraising and constituent management by unifying systems, applications & services and enabling staff and volunteers to deliver measurable and responsive services based on community needs.
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Financial Services

Deliver differentiated and empathetic customer experiences by reimagining how you engage with customers and prospects with CRM solutions designed for financial services, powered by leading platforms like Salesforce and Microsoft.
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Explore the benefits of an advanced platform across all Customer Service channels

Customer Service Channels

Built to scale and endlessly extensible, with Microsoft Dynamics 365 make your customer service proactive & personalized

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Self-service

Rich knowledge database updated consistently to answer all queries across all platforms and channels for customers who seek self-service
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Agent Productivity

Assist your agent with smart scripts and macros with real-time sentiment analysis, RPA support, skill-based routing, and Teams integration for enhanced productivity
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AI & Insights

Gain visibility into drivers behind CSAT scores and trends and build best practices with AI and ML to prevent unforeseen incidents before they even occur
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Proactive Service

Use integrated chatbots and other automation strategies to optimize your operations and improve the time required to resolve customer service issues
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Omnichannel Engagement

Receive and manage all customer service requests across all channels on a unified platform that is seamless and intuitive for your Customer Service agents

FAQ about Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 to customer service enables clients to address the issues and
concerns faster due to automation and integration. Customers are free to ask their questions
regarding various services offered by the agents since work-related automation reduces the
time taken to complete strenuous tasks. This leads to faster times to resolve issues, and
enhanced customer satisfaction and retention.

AI helps the customer service agents with recommendations and relevant information, which
enhances the quality of customer service. They enable the agents to comprehend the
patterns of clients, what they are likely to require and what solutions would be most
beneficial to them. Therefore, with the help of artificial intelligence, agents can improve their
decision making and get higher CSAT scores.

Microsoft Dynamics 365 customer service has some unique modules aimed specifically at
service management. Such facets include automating the routing of the customer inquiries to
the right agents as well as suggesting the right course of action for agents to follow. It also
provides a 360-degree view of the entire customer to find out even more analyzes of other
potential opportunities and gaps. All these features make Dynamics 365 customer service as
one of the most viable solutions for organizations as it is future proof.

Microsoft Dynamics 365 customer service enables organizations to provide customer care
solutions in real time in every channel. AI and real-time data give organizations the ability to
be prepared for what customers may need, to act on consumer data in a more individualized way, and be ready to solve problems before they exist. Such a high level of individual and anticipatory treatment makes customers happy and encourages them to remain with the organization of their choice for a long time.

Microsoft Dynamics 365 customer service has settings that allow it to grow and adapt across
different industries. From the retail to healthcare, financial to manufacturing sectors,
Dynamics 365 customer service itself can help organizations improve in terms of operations,
customer satisfaction, and reviews fetched. Therefore, it is possible to provide customers
with consistent and value-added service delivery which will ultimately have positive effects
on business and set them apart from their counterparts.

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