Microsoft Dynamics 365 Customer Service and Insights

Deliver Microsoft Dynamics 365 Customer Service Experiences by Unifying Customer Data with Real-Time Journeys and Copilot in Customer Insights

Are You Maximizing Your Customer Insights?

In today's competitive market, customers demand personalized experiences from their favourite brands. Companies have access to a vast amount of data to meet these expectations, but integrating these diverse data sets meaningfully remains a challenge. Understanding customer behavior, maximizing customer lifetime value, and minimizing churn is critical for staying ahead.

What is Microsoft Dynamics 365 Customer Insights?

Microsoft Dynamics 365 Customer Insights is a powerful and user-friendly customer data platform (CDP) designed to unlock insights and deliver personalized customer experiences. This platform integrates data from your Microsoft Dynamics 365 Customer Service Engagement apps, such as Sales, Marketing, and Customer Service, and seamlessly connects with third-party data sets.

Key Capabilities of Microsoft Dynamics 365 Customer Insights

Centralized Customer Data

Centralized Customer Data

  • Store and integrate data from various sources, including Microsoft Dynamics Customer Engagement apps (Sales, Marketing, Customer Service) and third-party data sets.
  • Gain a single, comprehensive view of each customer by unifying all your customer data.

Acquire More Customers

  • Identify high-value prospects using Artificial Intelligence.
  • Take proactive measures to close more deals faster.
Customer Retention

Customer Retention

  • Identify customers at risk of leaving using advanced analytics.
  • Take proactive measures to retain these customers and minimize churn.

Maximize Customer Lifetime Value

  • Utilize AI-driven insights from unified customer profiles.
  • Personalize interactions to enhance customer satisfaction and loyalty.
Real Time Insights

Real-Time Insights

  • Derive actionable insights in real-time to stay ahead of customer needs.
  • Transform your business into a customer-centric organization by understanding and anticipating customer behaviors.

Enhancing Customer Engagement Across Teams

Marketing

Customize customer journeys in real time and leverage Copilot for new insights, audience segmentation, and personalized content creation.

Sales

Equip sales teams with real-time leads and enable personalized interactions through AI-driven predictions and product recommendations.

Service

Proactively identify customer issues and provide agents with detailed customer profiles to improve case routing and expedite issue resolution.

Dynamics 365 Customer Insights Features

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Data Ingestion and Standardization

Efficiently collect and standardize data from various sources.

Profile Unification

Combine data to create comprehensive customer profiles.

Customer Journey Timeline

Visualize the complete timeline of customer interactions.

Data Enrichment with 1st and 3rd Party Data

Enhance profiles with data from both internal and external sources.

Profile Search and Discovery

Easily search for and explore customer profiles.

AI/ML Capabilities

Utilize pre-built AI/ML templates or develop custom models.

Why choose Korcomptenz?

As a trusted Microsoft partner, Korcomptenz has successfully developed and implemented hundreds of Dynamics CRM and Dynamics 365 for Customer Engagement projects worldwide. Our dedicated R&D team collaborates closely with clients to create customized solutions that meet their unique customer engagement requirements.
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