Transform Your CRM with Microsoft Dynamics 365 Customer Engagement

Collaborate seamlessly and personalize customer interactions with Microsoft Dynamics 365 Customer Engagement.

Microsoft Dynamics 365 Customer Engagement

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Microsoft Dynamics 365 Customer Engagement (CE) enhances team collaboration and streamlines communication with customers. As one of the leading Sales Force Automation CRM solutions in the market, Microsoft Dynamics 365 CE offers a suite of powerful features designed to optimize your sales, service, and marketing functions (Garter Report 2023).

Key Features of Dynamics 365 Customer Engagement

Sales

Sales

  • Lead & Opportunity Management: Manage leads and opportunities effectively with tools that provide insights into customer preferences and buying behaviors.
  • Personalized Interactions: Engage customers with personalized and timely interactions, increasing sales conversion rates.
Customer Retention

Customer Service

  • Efficient Case Management: Deliver exceptional customer experiences with efficient case management and tracking.
  • Knowledge Base Management: Ensure consistent resolution of customer inquiries across multiple communication channels.
Field Service

Field Service

  • Optimized Operations: Schedule, dispatch, and track field technicians with features for work order management and resource allocation.
  • Real-Time Updates: Enhance service delivery and customer satisfaction with real-time updates.
Real Time Insights

Customer Insights

  • Data Platform (CDP): Deliver personalized customer experiences with Microsoft’s customer data platform.
  • Customer Journeys: Orchestrate personalized journeys across all touchpoints to build lasting relationships and customer loyalty.

Project Automation

  • Project Planning and Tracking: Facilitate project planning, resource management, and progress tracking.
  • Collaboration: Enable collaboration among project teams to meet all project objectives efficiently.

Benefits of Dynamics 365 CE

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Seamlessly Optimize Sales, Marketing, and Service Functions

  • Align Sales and Marketing: Integrate sales and marketing modules to better understand customer needs and address them through the right channels.
  • Increase Sales Productivity: Identify and prioritize the right leads, delivering insights across priority touchpoints.

Enhance your Customer Experiences with Microsoft Dynamics Customer Engagement

  • Predict Future Sales: Enable effective future planning by predicting sales and budgets.
  • Automate Sales Processes: Streamline end-to-end sales processes, from initial lead creation to sale conversion and close.
  • Centralized Customer Data: Ensure all stakeholders have access to real-time sales data.

Build Lasting Customer Relationships by leveraging Microsoft Dynamics Customer Engagement

  • 360-Degree View: Gain comprehensive insights into customer history and interactions.
  • Real-Time Insights: Access real-time customer journey insights to plan and prepare for customer demands.
  • Customer Self-Service: Provide self-service portals for customers to manage their own data and requests.

Why Choose Korcomptenz for Dynamics 365 CE Implementation?

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Why Choose Korcomptenz

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