Transform Your CRM with Microsoft Dynamics 365 CE

Experience seamless collaboration, personalized interactions, and optimized functionality powered by Artificial Intelligence.

Microsoft Dynamics 365 Customer Engagement CE

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Microsoft Dynamics 365 Customer Engagement (CE) enhances team collaboration and streamlines communication with customers. As one of the leading Sales Force Automation CRM solutions in the market, it offers a suite of powerful features designed to optimize your sales, service, and marketing functions (Garter Report 2023).

Key Features of Dynamics 365 Customer Engagement CE

Sales

Sales

  • Lead & Opportunity Management: Manage leads and opportunities effectively with tools that provide insights into customer preferences and buying behaviors.
  • Personalized Interactions: Engage customers with personalized and timely interactions, increasing sales conversion rates.
Customer Retention

Customer Service

  • Efficient Case Management: Deliver exceptional customer experiences with efficient case management and tracking.
  • Knowledge Base Management: Ensure consistent resolution of customer inquiries across multiple communication channels.
Field Service

Field Service

  • Optimized Operations: Schedule, dispatch, and track field technicians with features for work order management and resource allocation.
  • Real-Time Updates: Enhance service delivery and customer satisfaction with real-time updates.
Real Time Insights

Customer Insights

  • Data Platform (CDP): Deliver personalized customer experiences with Microsoft’s customer data platform.
  • Customer Journeys: Orchestrate personalized journeys across all touchpoints to build lasting relationships and customer loyalty.

Project Automation

  • Project Planning and Tracking: Facilitate project planning, resource management, and progress tracking.
  • Collaboration: Enable collaboration among project teams to meet all project objectives efficiently.

Benefits of Dynamics 365 Customer Engagement CE

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Optimize Sales, Marketing, and Service Functions

  • Align Sales and Marketing: Integrate sales and marketing modules to better understand customer needs and address them through the right channels.
  • Increase Sales Productivity: Identify and prioritize the right leads, delivering insights across priority touchpoints.

Enhance Customer Engagement

  • Predict Future Sales: Enable effective future planning by predicting sales and budgets.
  • Automate Sales Processes: Streamline end-to-end sales processes, from initial lead creation to sale conversion and close.
  • Centralized Customer Data: Ensure all stakeholders have access to real-time sales data.

Build Lasting Customer Relationships

  • 360-Degree View: Gain comprehensive insights into customer history and interactions.
  • Real-Time Insights: Access real-time customer journey insights to plan and prepare for customer demands.
  • Customer Self-Service: Provide self-service portals for customers to manage their own data and requests.

Why Choose Korcomptenz for Dynamics 365 CE Implementation?

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Why Choose Korcomptenz

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