Learn how Korcomptenz helped a top flooring manufacturer optimize its service operations with Salesforce Field Service and Experience Cloud, driving process digitization and improving customer interactions.
Our client, a global leader in flooring manufacturing, offers a wide variety of carpet, tile, and hard surface products for both commercial and residential applications. Their brands serve DIY enthusiasts through major retailers like Home Depot and support large-scale contractor projects for spaces such as hospitals and apartment complexes. Additionally, they provide comprehensive interior design services, allowing customers to visualize flooring options before installation.
The customer uses Salesforce for sales, service, and marketing across multiple brands but lacks field service management and self-service options for their artificial turf market. Although they selected Salesforce Field Service and Experience Cloud for compatibility, implementation was incomplete, and they lacked the expertise to deploy and design the new customer portal.
The implementation provided advanced features and introduced an innovative self-service maintenance solution.
Discover how a leading travel media company partnered with Korcomptenz to modernize their technology stack to take advantage of the features available in a fully modern Content Management System, improving performance, analytics, and customer experience.
Enhance the user experience with a cutting-edge Customer Portal & Task Automation solution tailored for a Utility Giant in our case study.
A large recycling corporation gains greater ROI with lower TCO by migrating to Microsoft Azure Korcomptenz helped a recycling major to improve its IT application management time by migrating from NAV 2016 to Microsoft Azure
