Wellness elevated with Salesforce redefining CX
A leading sports and fitness provider thrives in their wellness mission.
Quick Solutions Overview
About the Company
In a fast-paced sports and wellness industry, staying ahead requires not just top-notch facilities but also efficient customer engagement. This client, a leading sports and wellness provider operating across multiple states, recognized the need to overhaul their Salesforce system. Their goal? To streamline operations, enhance customer experiences, and gain comprehensive insights into their diverse range of services.
The Challenges
Before Korcomptenz stepped in, the client’s Salesforce system presented numerous hurdles. Low utilization rates, inefficient configuration, and a lack of support for multiple facilities hampered sales processes. Additionally, crucial functionalities like group sales and post-onboarding services were absent. This led to lost leads, missed opportunities, and data integrity issues, hindering the organization’s growth potential.
The Solutions
Korcomptenz orchestrated a transformative solution tailored to the client’s unique needs. Leveraging a rapid development model, they swiftly optimized Salesforce for enhanced functionality. This involved enforcing Lightning for all users, integrating Pardot for marketing attribution, and customizing processes for membership and personal training sales. Moreover, they ensured seamless integration with the client’s ERP system to provide a comprehensive view of each member.
The Benefits
The results of Korcomptenz’s intervention were profound. The client experienced a remarkable surge in Salesforce adoption rates and data accuracy. Streamlined processes empowered sales teams to efficiently track leads, contacts, and opportunities. This, coupled with enhanced management visibility, facilitated better decision-making and customer engagement. Ultimately, the organization could offer an unparalleled fitness experience, driving customer satisfaction and loyalty.
Deliverables
Elevate your customer reach with Korcomptenz’s Salesforce expertise. Learn how we can tailor solutions for your business at www.korcomptenz.com/services. #FocusOnYou