Retail powerhouse experiences digital renaissance

Dynamics 365 Transforms eCommerce Giant, amplifying efficiency and CSAT.
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30%

increase in order processing efficiency

40%

growth in online sales within the first year of implementation

25%

reduction in inventory discrepancies

Quick Solutions Overview

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Industry

Retail + ecommerce

HQ

United States

Solution

Dynamics 365 Customer Engagement, Dynamics 365 Finance and operations

Technology Used

Advanced Warehouse Management, MS Dynamics 365 F&O, MSCRM, Modern POS

About the Company

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Our client, a prominent multi-channel retailer in outdoor recreational equipment, sought to modernize its operations. They cater to enthusiasts worldwide, distributing 90,000 products from 800 brands across 200 countries.

The Challenges

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Legacy systems bottlenecked order automation and inventory management. Disparate payment methods across channels hampered customer experience. Siloed data hindered insights into customer behavior.
Dynamics 365 Transforms eCommerce Giant Case study

The Solutions

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We introduced Dynamics 365 Finance & Operations and Customer Engagement, streamlining processes from order to shipment. Advanced Warehouse Management enhanced inventory control, while Dynamics 365 CRM unified customer data.

The Benefits

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The client experienced accelerated growth and enhanced customer satisfaction. Seamless automation improved order processing, inventory management, and shipping. Unified customer data enabled personalized experiences and informed decision-making.

What the Client Said

“The transition to Dynamics 365 has revolutionized our operations. We now deliver exceptional customer experiences while maintaining efficiency across channels.”

Deliverables

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Integrated entire order lifecycle that included CRM + Order and Inventory Management + Shipping + Finance into a single ERP + Ecommerce for unified view of customer.

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