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Dynamics 365 Field Service for stormwater management
Stormwater company enhances engagement, resolves issues swiftly
Quick Solutions Overview
About the Company
In the realm of stormwater management, efficiency isn’t just a goal; it’s a necessity. Our client, a national leader in the field, was dedicated to pioneering innovative and eco-friendly solutions for their customers. However, hindered by legacy software, their operational prowess was constrained by outdated systems and disjointed processes.
The Challenges
The stormwater management company faced a myriad of challenges with their legacy software. From unintelligent scheduling to limited mobile functionality and cumbersome reporting processes, they grappled with inefficiencies that impeded their ability to deliver top-notch service and nurture client relationships.
The Solutions
Korcomptenz Inc was the top choice to unleash the power of the Microsoft Dynamics 365 suite, integrating Field Service, Sales, and Service Hub, and Business Central for unparalleled impact. Korcomptenz orchestrated the implementation of Dynamics 365 Field Service, Sales, and Service Hub, along with Business Central, delivering a customized suite of state-of-the-art solutions perfectly aligned with the client’s requirements.
Dynamics 365 for Field Service introduced intelligent scheduling, enhanced mobile capabilities, and streamlined reporting, catapulting the company into a new era of efficiency.
The Benefits
The results were profound. With Dynamics 365 Field Service at the helm, our client saw a 33% reduction in the time spent scheduling preventative maintenance and repairs. Integration of IoT data from customer facilities not only enhanced operational insights but also facilitated predictive maintenance strategies, transforming the company from a cost center to a profit center. Moreover, an advanced customer portal personalized the engagement experience, fostering lasting relationships built on trust and reliability.
Deliverables
Through the strategic deployment of Dynamics 365 Field Service, Korcomptenz enabled our client to not only overcome operational hurdles but also to thrive in a competitive landscape by delivering unparalleled customer experiences.
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