Fashion brand's growth powered by enterprise infrastructure managed services

See how Korcomptenz fueled luxury fashion brand growth with enterprise infrastructure managed services.
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Industry

Ecommerce

HQ

New York,
United States

Size of the Company

Enterprise

Type of Solution

Enterprise Infrastructure Support Services
The client is a large American fashion house and household name with multiple stores and global offices across US and China, and a headquarters in New York City. The client was vulnerable to malware and ransomware assaults because they had no comprehensive approach to infrastructure managed services, including handling changing in IT management requirements, or a threat prevent program.
They were also faced with a number of operational issues resulting from their outdated IT systems that affected their associates experience and productivity. The overall objective was:
KCP
To provide fully managed desktop, server support, and related infrastructure managed services via a properly staffed help desk and critical technology tools such as a ticketing system, remote management application, and self-service portal.
The infrastructure managed services delivered needed to conform to stringent SLAs, reporting, and compliance protocols with a sharp focus on reducing the average time to close a ticket. The goal was to provide a compelling mix of experienced, trained, and highly skilled resources onsite and offsite to address the overall volume and mix of support requests while reducing total cost of ownership and providing scalability for the future.
Our best practices approach to infrastructure managed services was well received by the customer, who appreciated our proactive assistance and updates as well as improving their cybersecurity to prevent ransomware threats.
Following were some of the key contributions made by the Korcomptenz IT Managed Services team.

Help Desk Architecture + Service Delivery Model re-engineered for always on service to make sure applications and service run 24/7.

Infrastructure monitoring and implementation of a remote monitoring and management tool and Self-Service Portal Implementation (came very handy during the pandemic).

Korcomptenz team performed license requirement evaluation that helped the customer to scale down on their software and applications licenses.

Migrated from Private Data Center to Azure and included services of Azure migration, Azure application development, Azure Managed Cloud services, Azure security, governance, and compliance.

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