Overcoming Key Challenges: Transformative MSD365 F&O for Optical Equipment Manufacturer

Learn how Korcomptenz boosted business efficiency for a major manufacturer by migrating from AX to Dynamics 365 F&O. Explore the smooth transition and its positive impact on operational success.

Enhanced key process performance by 50%
Addressed gaps in critical areas of supply chain integration
Resolved key business process bottlenecks and drove process optimization.

Quick Solutions Overview

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Industry

Optical Equipment Manufacturer

HQ

United States

Solution

ERP Implementation

Technology Used

Microsoft Dynamics 365 Finance & Operations

About the Company

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Our client is a leading US-based manufacturing company established in 1989, specializing in a diverse range of photonics products, including imaging systems, optical equipment, fiber cables, laboratory research tools, spectroscopy devices, and electrical appliances. With a major manufacturing presence, the company oversees an extensive inventory of over 20,000 products and operates in nine countries, underscoring its significant global reach.

The Challenges

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When Korcomptenz assumed the project, we identified several critical issues needing urgent attention. These included gaps in manufacturing and supply chain processes, complex warehouse operations, and integration challenges with major carriers such as FedEx and UPS. We also faced unresolved finance and integration issues, along with poor system performance. Additionally, the client struggled with establishing a multi-country, multi-entity, and multi-business model. Tackling these challenges was a primary focus at the start of our engagement.

The Solutions

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Transitioned the client from basic support to a full ERP implementation, including process analysis, pain point identification, and optimization, with a focus on supply chain, finance, manufacturing, warehousing, and carrier integrations, leading to a successful Go-Live.
Offered tailored recommendations and custom code solutions, collaborated with the client’s team, resolved performance issues with ISV partners, and provided on-site support during the go-live phase for a smooth transition.
Our solution included a custom ERP implementation, optimized warehousing, manufacturing, and finance, seamless business process integration, and a unified platform, utilizing emerging technologies to tackle key business challenges.

What the Client Said

“On our behalf I would like to thank you for everything you have done to get us live. I don’t say this lightly when I say that this has been the best go live implementation of my career.”

The Benefits

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We successfully tackled the challenges and delivered major benefits to the customer:

Thorough support and management of integration processes
DevOps and ADO management, including sprint planning and deliverable coordination
Resolved numerous bugs throughout the supply chain modules, focusing on distribution and carrier integration
Provided value by optimizing production code within the supply chain
Automated key areas to optimize the system for peak performance and efficiency

For more details on our technology stack and solutions, please contact us today.

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