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How SAP Business Technology Platform Solutions Fuel Innovation in Business
#FocusOnBestPractices
Mukund Shinde
Sr. Vice President (Enterprise Solutions – SAP Practice)
April 8, 2025
Innovation is the key to Digital Transformation, be it in core business functions, operational processes, enhancing customer experience, automation, and delivering service excellence. Businesses using legacy applications often face challenges in innovation, owing to poor operational insights which affects decision-making, and impairs productivity and efficiency. To innovate, you need to have deep-data insights that identify opportunities and give a holistic view of the entire operations, which are beyond conventional BI platforms.
With a focus on providing innovation capabilities using modern technologies such as Artificial Intelligence (AI), Machine Learning (ML), Predictive Analytics, and Natural Language Processing (NLP), SAP’s Business Technology Platform makes innovation easier. It empowers businesses to streamline, optimize, and automate operations, paving the way for current sustenance and future growth.
Introduction to SAP BTP
SAP Business Technology Platform (SAP BTP) is a unified platform designed to support organizations in building, extending, and integrating applications by leveraging data and analytics for business innovation. SAP Business Technology solutions offer a comprehensive foundation for digital transformation, combining advanced technologies with SAP’s ecosystem, with the below features.
Application Development and Automation: It enables businesses to create, enhance, and automate applications using tools like SAP Build and the SAP Cloud Application Programming Model (CAP).
Integration: Provides seamless connectivity between SAP and third-party systems through the SAP Integration Suite, ensuring smooth data flow and operational efficiency. SAP has developed standard API which can be leveraged for seamless integration.
Data and Analytics: SAP Business Technology Platform solutions Datasphere offer advanced capabilities, empowering businesses to analyze large datasets such as Big Data, generate insights, and make efficient data-driven decisions.
Artificial Intelligence and Machine Learning: Embeds AI services to support predictive analytics, process automation, and intelligent decision-making.
Advantages of SAP BTP
- Accelerates innovation with pre-built tools and templates.
- Simplifies integration across diverse IT landscapes.
- Enhances data-driven decision-making.
- Scales effortlessly with business needs.
- Enables the creation of personalized experiences in the SAP Ecosystem
- Rapid development of SAP Business Technology Platform solutions that align with your business goals
SAP Business Technology Platform Automation
Let’s look at the key features of SAP BTP which enable simplified automation with insights derived from deep-data analysis.
SAP BTP provides several integrated tools and services to facilitate automation, which can be categorized as follows:
SAP Build Process Automation
SAP Build Process Automation allows businesses to design, deploy, and manage workflows and automate repetitive tasks.
Key features include:
- Drag-and-drop workflow design.
- Pre-built templates for common business processes.
- Low-code capabilities for users with minimal technical expertise.
- Integration with SAP and non-SAP systems for end-to-end process automation.
Robotic Process Automation (RPA)
RPA within SAP BTP enables businesses to automate rule-based tasks, such as data entry or report generation.
Key benefits include:
- Reduction of human errors.
- Scalability for handling large volumes of repetitive tasks.
- Quick deployment without disrupting existing processes.
Workflow Management
SAP BTP includes workflow management tools to enable organizations to create and monitor business processes.
- SAP Business Technology solutions can customize workflows for specific business needs.
- Enables Real-time tracking of process statuses.
- SAP BTP Automation generates alerts and notifications for approvals or exceptions.
AI and Machine Learning Integration
AI and ML services in SAP BTP enhance automation by introducing intelligent capabilities such as:
- Predictive analytics for forecasting and decision-making.
- SAP BTP automation enables anomaly detection in processes.
- Intelligent document processing for extracting and interpreting data from unstructured sources.
Integration with SAP and Non-SAP Systems
The SAP Integration Suite ensures seamless connectivity between various systems, enabling automation across SAP applications such as SAP S/4HANA migration and third-party platforms.
Use Cases of Automation with SAP BTP
SAP Business Technology Platform (SAP BTP) solutions enable organizations to automate diverse business processes, driving efficiency, accuracy, and innovation. Here are some prominent use cases demonstrating how SAP BTP transforms operations across industries.
1. Accounts Payable and Invoice Processing
One of the most common automations use cases in SAP Business Technology solutions is optimizing accounts payable processes. By leveraging tools such as SAP Build Process Automation and AI capabilities, businesses can streamline invoice handling:
- SAP BTP Automation enables the extraction of invoice data using intelligent document processing.
- Match invoices to purchase orders and goods receipts to ensure accuracy.
- Route invoices through approval workflows, minimizing delays and human errors.
- Generate automated notifications for pending approvals or discrepancies.
Key Benefits of SAP Business Technology Platform solutions: Faster invoice processing, reduced manual errors, and enhanced compliance.
2. Employee Onboarding
SAP Business Technology solutions help automate employee onboarding processes, creating a seamless experience for new hires and HR teams.
- Automatically generate personalized welcome emails and onboarding schedules.
- Set up user accounts and grant access to relevant systems.
- Automate document submission, verification, and storage.
- Schedule mandatory training sessions and monitor completion.
Key Benefits of SAP Business Technology Platform solutions: Saves HR time, ensures consistency, and enhances the employee experience.
3. Supply Chain and Logistics
- Automate order processing and inventory updates in real-time.
- Streamline supplier collaboration with automated communication and approvals.
- Monitor demand and optimize inventory using Predictive Analytics.
- Track shipments and update stakeholders with real-time logistics data.
Key Benefits of SAP Business Technology Platform solutions: Improved efficiency, reduced operational costs, and better customer satisfaction.
4. Sales Order Management
- Automate data entry from sales orders using intelligent document recognition.
- Validate order information against customer records and inventory availability.
- Automatically trigger order confirmations and update financial records.
- Integrate with logistics for seamless order fulfilment.
Key Benefits of SAP Business Technology Platform solutions: Faster order processing, fewer errors, and improved customer relationships.
5. IT and Infrastructure Management
- Automation in IT processes ensures streamlined operations and reduced downtime
- Automate system monitoring and incident detection.
- Trigger workflows for resolving issues, such as restarting services or notifying IT teams.
- Implement automated patch management and software updates.
- Optimize performance and costs with simplified management of cloud resources.
Key Benefits of SAP Business Technology Platform solutions: Enhanced IT efficiency, reduced system outages, and cost savings.
6. Customer Support
SAP BTP improves customer service by automating support workflows
- Use chatbots to handle routine customer queries and route complex cases to agents.
- Automate ticket creation and prioritize based on predefined rules.
- Generate automated updates for customers regarding issue resolution.
Key Benefits of SAP Business Technology Platform solutions: Faster resolution times, increased agent productivity, and improved customer satisfaction.
7. Financial Reporting and Reconciliation
- Automating financial processes streamlines reporting and compliance.
- Enables automated collection of data from various sources.
- Reconcile accounts and generate financial statements automatically.
- SAP BTP Automation ensures compliance by embedding rules and validations within workflows.
Key Benefits of SAP Business Technology Platform solutions: Reduced workload for finance teams and improved reporting accuracy.
Conclusion
SAP BTP’s automation tools transform business processes by reducing manual effort, increasing efficiency, and fostering innovation. From HR and finance to IT and supply chain, organizations can streamline operations and focus on strategic growth. By leveraging these capabilities, businesses can stay competitive and agile in a rapidly evolving marketplace.
The KOR Advantage
Korcomptenz is an SAP Solutions Partner with over two decades of experience in ERP consulting, implementation, custom development, and support. We bring in our vast domain expertise to enable you to automate your business processes by leveraging the immense benefits of SAP BTP. Do contact us for more information on how we can accelerate your digital transformation journey.
