What CRM Support Model is Right for Your Enterprise?

#FocusOnBestPractices

What Dynamics 365 Customer Engagement Support Model is Right for Your Enterprise?

Ending mainstream support for a product means Microsoft will no longer be providing any updates or technical support. When mainstream support ends, Microsoft no longer supplies non-security hotfixes unless you have an extended support agreement, warranty claims are no longer accepted, and no feature or design changes are available. In short, the product becomes entirely your responsibility unless you have a special relationship with Microsoft.

This is where Korcomptenz, a Microsoft Dynamics CRM partner, can help. We offer a wide range of Dynamics 365 Customer Engagement Implementation and Support Services to either upgrade you to a supported version of the platform or help you manage your software after it reaches end of life. The following table provides information on when you can expect mainstream support to end for older versions of Microsoft Dynamics CE including on-premise editions.
Product Releases Mainstream Support Extended Support Options to Dynamics 365 CRM
Dynamics CRM 4.0
4/9/2013
4/10/2018
Migrate
Dynamics CRM 2011
7/12/2016
7/13/2021
Migrate
Dynamics CRM 2013
1/8/2019
1/9/2024
Migrate or Upgrade
Dynamics CRM 2015
1/14/2020
1/14/2025
Migrate or Upgrade
Dynamics 365 Customer Engagement
1/12/2027
1/9/2029
Migrate or Upgrade

Exploring Our Microsoft Dynamics 365 Customer Engagement Support Services

If you are interested in comprehensive services across consulting, customization (basic or advanced), migrations or upgrades, integrations and or supporting services including analytics and reports, Korcomptenz is a Microsoft Gold Partner with experience across all versions of the Microsoft Dynamics CRM platform. We provide functional, technical, production, and infrastructure support services for your current Microsoft Dynamics 365 Customer Engagement application. This includes:

Are You Ready to Upgrade to Microsoft Dynamics 365 Customer Engagement?

Customer Engagement

Better customer engagement is key to your sales, service, and marketing success. Successful organizations understand how to combine fundamental strategies and data-driven insights with traditional techniques for more personable and profitable customer relationships.

If you have not experienced Microsoft Dynamics 365 CE in action, the difference with your prior version is likely to be dramatic. The latest version features a new, unified interface, more advanced features, and even integrated Artificial Intelligence that provide important insights to your users. Here are a few of the new features:

  • Dynamics 365 Sales Insights in Dynamics 365 Sales Module
  • Dynamics 365 Customer Insights in Dynamics 365 Customer Service Module
  • Dynamics 365 Market Insights in Dynamics 365 Marketing Module
  • Connected Field Service in Dynamics 365 Field Service Module
  • Microsoft Power Platform
  • LinkedIn Integration, AI, and Machine Learning

Exploring the Modules of Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement is available with a wide variety of modules depending on your unique needs. These include key applications for:

  • Dynamics 365 Sales
  • Dynamics 365 Marketing
  • Dynamics 365 Project Operations
  • Dynamics 365 Field Service
  • Dynamics 365 Customer Service

Understanding Korcomptenz’ Engagement Models

As a leading Microsoft Dynamics 365 Customer Engagement implementation and support partner, we have experienced, certified Microsoft Dynamics 365 Functional Consultants, Technical Consultants, and Administrators, who are ready to assist you with a variety of offerings including implementations, upgrades, development, customizations, enhancements, and integrations with other Microsoft software such as SharePoint or third-party platforms.

We can also provide 24/7 production and technical support governed by flexible SLAs aligned to your specific needs. Customers looking to move to the latest Microsoft Dynamics 365 range of products such as Business Central, Dynamics 365 Finance and Operations and Dynamics 365 Customer Engagement for Enterprise, can experience a smooth transition at a very compelling price point by partnering with Korcomptenz.
Support Model Engagement Model Client Offerings Purchase Notes
On-Demand Support
No Commitment
  • On-Demand support with access to experienced technical and functional Support teams.
  • Support team addresses the tickets in the order received.
  • Work done primarily by remote teams with adjustable working hours scheduled based on client’s time zone.
Starts with a minimum package of 20 hours
  • This is an On-Demand one-time requirement for fixing issues or making a small enhancement, report changes etc
Annual Contract
Monthly commitment
  • Minimum hours required to be committed per month
  • Roll over your unused hours to the following month within the same quarter
  • Access to experienced technical and functional Support teams
  • Streamlined Support with Ticketing System
  • With Adjustable working hours based on Clients time zone
  • Project Coordinator assigned and Weekly Project Report provided.
Starts with 40 hours per month commitment
  • This is ongoing support for clients who have requests and issues throughout the year such as changes to reports, configurations, minor customizations, data issues, training needs etc.
  • Dedicated resources assigned to customers.
Annual Contract
Annual commitment
  • Package of Bulk hours purchased upfront
  • Access to experienced technical and functional Support teams
  • Streamlined Support with Ticketing System
  • Adjustable working hours based on Clients time zone
  • Weekly Project Report
  • Project Coordinator assigned
Minimum Package – 200 hours
  • Typically used by clients for smaller projects or a bunch of projects e.g. for upgrades, customization and configuration, building and integrating addons
Application Management Support
Dedicated Support Team
  • Dedicated Team allocated to handle all the support requirements
  • Customer chooses the resources
  • Access to experiences technical and functional Support teams
  • Knowledge Management Portals, Ticketing Systems available part of the engagement
  • Dedicated Coordinator works as a SPOC
  • Time and Material Engagement
  • SLA defined by Clients
  • Weekly/ Monthly Project Review.
Onsite and Offshore blended rate
  • Used for larger multi-site, multi country and complex implementations where knowledge retention of the customer business is important
  • SLA driven engagement
Technologies we support
Microsoft Dynamics 365 F& O
Older versions of AX / NAV / MSCRM
Business Central
Microsoft Dynamics 365 CE
Our Current model helps
Large Enterprises (1 Bn +)
Medium Enterprises (50 – 1 Bn)
Mid-size Business (25 – 50 Mn)
Small business

KORCOMPTENZ is a Microsoft Dynamics Customer Engagement Partner headquartered in New Jersey with 19+ years of experience improving business outcomes for our customers. We leverage end-to-end solutions involving the ongoing convergence of ERP, Azure Cloud, Analytics, Artificial Intelligence, and IoT. We specialize in the Microsoft Dynamics 365 range of products such as Dynamics 365 Business Central, Dynamics 365 Finance and Operations, and Dynamics 365 Customer Engagement. Request a consultation today.

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