Dynamics 365 Field Service for stormwater management

Stormwater company enhances engagement, resolves issues swiftly
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33%

Slashed time on preventive maintenance and repairs

25%

Reduction in technician travel time

15Hrs

of savings per week in manual labor

Quick Solutions Overview

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Industry

Logistics

Solution

ERP and CRM Implementation + Integration

Technology Used

Microsoft Dynamics 365 Field Service, Dynamics 365 Business Central

Systems Addressed

loT Devices, Power Automate, DropBox, Desktop + Mobile devices

About the Company

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In the realm of stormwater management, efficiency isn’t just a goal; it’s a necessity. Our client, a national leader in the field, was dedicated to pioneering innovative and eco-friendly solutions for their customers. However, hindered by legacy software, their operational prowess was constrained by outdated systems and disjointed processes.

The Challenges

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The stormwater management company faced a myriad of challenges with their legacy software. From unintelligent scheduling to limited mobile functionality and cumbersome reporting processes, they grappled with inefficiencies that impeded their ability to deliver top-notch service and nurture client relationships.

The Solutions

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Korcomptenz Inc was the top choice to unleash the power of the Microsoft Dynamics 365 suite, integrating Field Service, Sales, and Service Hub, and Business Central for unparalleled impact. Korcomptenz orchestrated the implementation of Dynamics 365 Field Service, Sales, and Service Hub, along with Business Central, delivering a customized suite of state-of-the-art solutions perfectly aligned with the client’s requirements.
Dynamics 365 for Field Service introduced intelligent scheduling, enhanced mobile capabilities, and streamlined reporting, catapulting the company into a new era of efficiency.

The Benefits

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The results were profound. With Dynamics 365 Field Service at the helm, our client saw a 33% reduction in the time spent scheduling preventative maintenance and repairs. Integration of IoT data from customer facilities not only enhanced operational insights but also facilitated predictive maintenance strategies, transforming the company from a cost center to a profit center. Moreover, an advanced customer portal personalized the engagement experience, fostering lasting relationships built on trust and reliability.

What the Client Said

“Our partnership with Korcomptenz and the implementation of Dynamics 365 Field Service have been game-changers for our business. Not only have we streamlined our operations and improved efficiency, but we’ve also strengthened our relationships with customers through personalized engagement. It’s been a transformative journey, and we couldn’t have done it without Korcomptenz’s expertise and support.”

Deliverables

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33% Reduction in Scheduling Time

With Dynamics 365 Field Service, scheduling preventative maintenance and repairs became 33% more efficient.

IoT Integration

The integration and aggregation of IoT data from customer facilities provided enhanced operational insights.

Advanced Customer Portal

The implementation of an advanced customer portal facilitated personalized engagement and improved customer relationships.
Through the strategic deployment of Dynamics 365 Field Service, Korcomptenz enabled our client to not only overcome operational hurdles but also to thrive in a competitive landscape by delivering unparalleled customer experiences.

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