We have a well-defined application development process covering the complete Software Development Life Cycle from requirements analysis to support of the application. This process supports a global delivery model where work responsibilities are delegated across different global project teams.
Our application development activities are bound by an SLA framework that are monitored by tools developed for our customers. Metrics are defined and subsequently tracked.
At Korcomptenz, our well-defined application maintenance process enables effective capture and reporting resolution of maintenance requests. The process supports a global delivery model that enables work responsibilities to be delegated across different project teams. Our application development activities are bound by an SLA framework. Metrics are defined and tracked using web based tools managed by our customers.
This development and maintenance framework supports an onsite-offshore delivery methodology utilizing the expertise of delivery groups spread across continents.